How to safely share personal information
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In an online virtual world, it’s often quick and convenient to simply email or text someone your personal details. But have you ever stopped to think whether it’s safe to share personal details that way?
The short answer is that it’s not safe. If you’re intending to transfer or receive a large sum of money from someone, it’s well worth spending the extra few minutes to call them on a number you know is theirs, or meet them in person, to confirm the account details.
Hackers have been known to intercept emails and change account details, and spoofing a mobile number is easy, making it quite simple to appear as though someone you know has sent you their account details.
Solicitors and real estate agents, both of whom deal with a lot of personal information and large sums of money more often than most, are well aware of the potential risks. They’re also more likely than most to be targeted by potential hackers.
When property dealings went online about five years ago, there were quite a few stories about people’s money being stolen. While some of those stories didn’t quite make sense to those who understand how the systems work, it was happening often enough that something needed to be done to try to stop it.
Unfortunately, nobody has come up with a perfect online system. Until someone does:
- Always confirm bank account details in person or by calling the person on a phone number that you know belongs to them (and not taken off the same email that gives you the account numbers).
- Don’t send any sensitive information that can’t be replaced by email (especially not full credit card details).
- Always ask if your solicitor or real estate agent has a more secure communication system than emails and text messages, especially if your matter is likely to be a lengthy one.
- Don’t give anyone else access to your emails or phone.
- If your bank calls you to ask if there is a problem, follow their instructions. 99% of the time, there isn’t a problem, but you don’t want to be part of the 1%!
- If someone changes their account details partway through a matter, be especially cautious, and make sure you confirm the new account details in person or by calling them.
- Check email addresses. Common changes are small “typos” in the address that the scammer hopes you won’t notice. Don’t just hit “reply” and continue the conversation, re-enter the person’s email address to make sure that the email is going where you want it to.
For more information on general online safety, visit the eSafety Commissioner’s website.